Orders are processed fast, most within 48 - 72 hours providing items are in stock.
Deliveries are sent during normal business hours, Monday to Friday and can take between 2 - 10 days to receive, pending on location.
Purchases made on weekends and public holidays will be processed on the next business day
Delivery details will be emailed to you, If you are not home to accept your order, a card will be left advising next steps for re-delivery, there may be additional charges involved for this, especially for heavy items. If you opt for an authority to leave please note that once the freight has been delivered, the courier or DENK Ceramics cannot be held responsible if the freight goes missing from your property.
All purchases from are backed by our 30 Day Money Back Guarantee.
If your ordered item/s proves to be unsuitable for any reason, you can take advantage of our no questions asked free returns policy.
You are also welcome to return your item via Australia Post, or suitable courier at your expense. If you select this option, you will need a return authorisation number, which is easily obtained by emailing us at firstname.lastname@example.org.
DENK Ceramics accepts VISA, MasterCard and American Express Cards as payment.
DENK Ceramics is offering wholesale on our products. If you are interested to become a DENK retailer or stockist, please use the contact form or email us with your business name, ABN and location. We look forward to working with you.
DENK Ceramics offers FREE SHIPPING for orders over 250 AUD. For orders till 30 AUD a freight charge of 10 AUD and for orders over 30 AUD - 249 AUD a freight charge of 15 AUD applies. Australia wide. We try to keep it simple.